Workflow systems that make every enquiry count.
Reducing customer response delays from 12 hours to 15 minutes via automated AI routers and cognitive workflows.
Veloce Logistics manages complex cargo shipments globally. Their sales team received hundreds of raw, unstructured booking requests daily via email. Evaluating cargo dimensions, checking regional routes, and manual dispatching delayed their response times to clients, causing them to lose lucrative shipping tenders to faster competitors.
The Challenge
Operations agents spent hours copy-pasting shipping specs, container quantities, and client contacts from email threads into Excel sheets and internal ERP databases. The manual lead-routing process took an average of 12 hours per enquiry, resulting in delayed communications, operational fatigue, and data validation errors.
What We Built
Deployed prompt vector models to analyze incoming email requests, parse transport coordinates, and output structured JSON payload parameters.
Technology
Results
Removing copy-paste bottlenecks from data pipelines immediately scales business capability without increasing operational headcount.
RESPONSE TIME
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