Privacy Policy

1. Introduction & Scope

Olsamtech LTD ("we," "us," or "our") operates the website olsamtech.com (the "Service"). This Privacy Policy governs our data collection, processing, and storage practices in accordance with standard data protection regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). By accessing our website, booking consultations, or ordering services, you consent to the data collection and processing methods described in this statement. If you do not agree with any terms in this policy, please discontinue use of our Service immediately.

2. Information We Collect

We collect information that you actively provide to us, as well as metadata compiled automatically during your interaction with our Service. The categories of information we collect include:

• Personal Identification Details: Full name, email address, corporate phone number, company name, and physical office location.
• Project & Business Specifications: Website URL, target budget range, development timeline, and detailed descriptions of your digital requirements, service integrations, or operational constraints.
• Payment & Transaction Details: When using the dynamic service ordering wizard, gateway authorization parameters are requested. No credit card records are stored directly on our servers; they are processed by our secure payment gateway partner.
• Technical Usage Data: IP address, browser type, device specifications, operating system version, page view durations, and navigation paths.

3. Legal Basis & How We Use Your Data

We process your data under the legal bases of contractual obligation, legitimate business interests, and explicit user consent. Specifically, your details are processed to:

• Administer, design, develop, and optimize your custom technological projects and automation pipelines.
• Schedule, structure, and conduct strategy discovery calls, preparing technical landscape reports and audits in advance.
• Communicate project status updates, service tickets, and dispatch automated welcome sequences or newsletters via our Brevo integration.
• Verify site performance parameters, audit sitemap logs, and improve search indexation visibility.

4. Data Sharing & Third-Party Sub-processors

Olsamtech does not sell, rent, or trade your personal or business data to third parties. We disclose data to trusted service providers (sub-processors) solely to operate our Service:

• Mailing & CRM: Brevo CRM platforms for customer support tickets, campaign updates, and contact logs.
• Analytics: Google Analytics and Google Search Console to monitor Core Web Vitals, organic traffic trends, and technical errors.
• Hosting & Server Infrastructure: Secure Linux server hosting, where databases are protected behind firewalls.

5. Cookies, Local Storage & Tracking

We use essential, analytical, and marketing cookies. Essential cookies keep the interface consistent, track multi-step wizard stages, and manage user inputs. Analytical cookies monitor site performance metrics. You can manage, block, or delete cookies through your web browser preferences; however, disabling them may affect the functional performance of project forms or booking systems.

6. Data Security & Retention

We implement robust security measures to protect your data, including Secure Sockets Layer (SSL/TLS) encryption for all database transmittals. Your details are retained only for as long as necessary to fulfill the service contracts, manage business relations, or comply with legal auditing obligations, after which they are securely deleted or anonymized.

7. Your Data Protection Rights

Depending on your jurisdiction, you possess specific rights regarding your personal information, including:

• The right to request access to and receive copies of the personal data we hold about you.
• The right to request rectification of inaccurate details or complete missing information.
• The right to request the erasure of your personal data ("right to be forgotten"), subject to regulatory constraints.
• The right to object to or restrict processing of your data, or withdraw consent at any time.

8. Contact Information & Policy Updates

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. The "Last Updated" date at the top indicates when the policy was revised. For questions, access requests, or to exercise your rights, please contact our data controller at support@olsamtech.com or hello@olsamtech.com.